Customer Service

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Frequently Asked Questions

1. How can I contact you?
2. What are your shipping options?
3. What payment types do you accept?
4. Do you accept Non-US credit cards?
5. What is your return policy?
6. Can I exchange my item?
7. What is the warranty on my item?
8. How do I get a promotional code or coupon code?
9. Can I use my own shipping account number?
10. Can I change my shipping address?
11. When will I get my order?
12. Do you sell wholesale?

Answers…

1. How can I contact you?

   Our office hours are Monday-Friday 8:30am to 5pm CST. You can reach us by phone at 224-654-6500, email at [email protected] or chat with us on the website or Facebook!

2. What are your shipping options?

   You can view information on our shipping options and order fulfillment times by clicking here.

3. What payment types do you accept?

   We currently accept PayPal or credit card payments: VISA, MasterCard, Discover & American Express (AMEX).

4. Do you accept Non-US credit cards?

   We do not accept foreign credit cards. All credit cards used must have an US billing address. PayPal payments can be made for Puerto Rico, Guam and the US Virgin Islands.

5. What is your return policy?

   You can review of return policy by click here for Return Policy.

6. Can I exchange my item?

   We do not accept exchanges. We will issue an RGA number for a return if you decide that you do not like your item or you purchased the wrong thing. Once the credit has been issued back to the method you paid with you will be notified and can place a new order for the correct items.

7. What is the warranty on my item?

   NOVELTY LIGHTS

   Novelty lights are warrantied against manufacturer defects or defective electrical issues for 30 days from the date of purchase. To make a claim, please contact our Customer Service - Returns Department at [email protected] and include your order number, photos and description of the issue. 

   COMMERCIAL STRANDS & LED BULBS

   As of January 1, 2020: Commercial Strands and LED bulbs are warrantied against manufacturer defects and defective electrical issues for 6 months from the date of purchase – this does not include normal wear and tear, warranty subject to manufacturer’s discretion. To make a claim, please contact our Customer Service - Returns Department at [email protected] and include your order number, photos and description of the issue. 

   INCANDESCENT BULBS & OTHER ITEMS

   Incandescent light bulbs are warrantied against manufacturer defects and defective electrical issues for 30 days from the date of purchase. To make a claim, please contact our Customer Service - Returns Department at [email protected] and include your order number, photos and description of the issue. 

8. How do I get a promotional code or coupon code?

   Coupon codes are available occasionally if you follow us on Facebook, Instagram and Twitter.

9. Can I use my own shipping account number?

   We are sorry but at this time we do not offer that option.

10. Can I change my shipping address?

    Once an item has shipped we are unable to change your shipping address. Most orders are processed and sent to one of our various shipment locations the same day the order is placed. Address request changes can be requested within the first 24 hours after an order is placed but are not guaranteed.

11. When will I get my order?

    Oogalights strives to ship all orders the same day when received before 1:00pm CST. We currently stock 95% of all online items at our Illinois headquarters to better serve our customers. If an item is not an in stock item, an email will be sent with the estimated ship date. You will receive tracking via email once your order has shipped so that you can follow your package.

12. Do you sell wholesale?

    Sorry, we do not sell wholesale or offer wholesale or trade discounts.

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